The definitive reference for how the Wisetail product works.
Drill down into the Product Reference
Detailed information on how the product and its many features function.
How to Create A Wisetail Technical Support Account
If you are an admin on a Wisetail site when the site was first created your Technical Support account shoul...
How to Collect Screenshots and Screencap Videos
Windows On windows you can get a screenshot by using the Snipping Tool by pressing the Windows Key, & searc...
How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
Module Completion Issues
Module completed without content completed. Module Permissions are based on sets of rules so specific gro...
Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
Feature Release Index
Wisetail generally has a single Feature Release each month. We are on Version 5.46 of the product. We stri...
Getting Started with the OnTrack App
Intro The OnTrack Mobile App will be available to all OnTrack customers with no additional purchase necessa...
Getting Started with the Wisetail LMS Mobile App
The Wisetail LMS Mobile App is a companion app to the web-based Wisetail platform, providing learners quick...
The OnTrack Mobile App Overview
You can think of the OnTrack App as OnTrack portion of your site in an app-wrapper. It behaves essentially ...
The Wisetail Suite of Mobile Apps
Wisetail has several mobile apps, and our collection is growing. The Wisetail LMS App Getting started wi...
Wisetail LMS Mobile App Overview
Overview The LMS app is considered to be a “companion” app to the original web-based version of the LMS. Th...