Active Issues & Notifications
to Updates.

This page contains information about noteworthy issues that have a likelihood of impacting your site. You can reach this page at wisetail.com/ActiveIssues. If you would like to be notified any time that this page is updated, you can subscribe to our notifications list:

There are no active issues at this time.

Historical Notifications



Thanksgiving & Black Friday

Wisetail will be closed Thursday & Friday, 23-24 November 2023 for the holiday. Our staff will be unavalable these days. We apologize for any inconvenience this may cause.

During this time, systems will continue to be monitored.



Labor Day

Wisetail will be closed Monday 4 September 2023 for Labor Day. Our staff will be unavalable that day. We apologize for any inconvenience this may cause.

During this time, systems will continue to be monitored.



Independence Day

Wisetail will be closed Tuesday 4 July 2023 for Independence Day. Our staff will be unavalable that day. We apologize for any inconvenience this may cause. Staffing numbers will also be reduced the entire week.

During this time, systems will continue to be monitored.



Memorial Day

Wisetail will be closed Monday 29 May 2023 for Memorial Day. Our staff will be unavalable that day. We apologize for any inconvenience this may cause. Staffing numbers will also be reduced from this Friday (the 26th), through next week.

During this time, systems will continue to be monitored.



[Complete] Infrastructure Upgrades

2023-Apr-22
On April 22 between 9:00 PM & 1:00 AM CST Wisetail will undergo infrastructure upgrades that require system downtime. This planned maintenance window is scheduled to take no more than 4 hours. During this time learners and administrators will be unable to access Wisetail products.

Maintenance and upgrades are a necessary part of our service delivery to you and we make every effort to perform these at the least disruptive times. We apologize for any inconvenience this planned maintenance outage may cause. We will do our absolute best to perform these upgrades as fast as possible and with minimal impact.



[Resolved] Diminutive Images: 2023-Feb-22

Images in banners and modules may appear much smaller than they ought to be. We are actively working to resolve this issue.

10:39 am MST - Issue resolved.

08:38 MST - We have laucned internal processes to resolve the issue.

07:50 MST - We became aware of the issue.

2023-Feb-25Issue resolved.


[Resolved] Patch: 2023-Jan-05

17:50 MST - The Patch has been completed sucessfully.
Note: You may see redundant enrollments & un-enrollments in some reports going forward.

17:16 MST - The Patch process has begun.

15:50 MST - Our Feature Release this morning caused an issue for some of our clients around user groups (and may have been visible in enrollments, content visability, or in other areas). We will be patching this bug today starting at 17:15 (MST). This may cause users to be logged out for a short time.



Christmas & New Years

Wisetail will be closed Friday December 23rd through Monday December 26th for Christmas, as well as Sunday January 1st through Monday January 2nd. Our staff will be unavalable these days. We apologize for any inconvenience this may cause.

During this time, systems will continue to be monitored.



Learning Feature Scheduled Maintenance

We will be performing a scheduled system upgrade of our eLearning feature (SCORM/AICC/xAPI) on Sunday, December 11th, from 6pm MT to 10pm MT. During this time, users will be unable to access eLearning content. Out of an abundance of caution, we recommend users complete any in-progress eLearning content prior to this maintenance window. Should disruptions persist beyond the service window, please contact Technical Support with any concerns.



Thanksgiving

Wisetail's office will be closed November 24th, 25th, and 26th for the Thanksgiving Holiday, and our staff will be unavalable that day. We apologize for any inconvenience this may cause. We will be back on Sunday November 27th. During this time, systems will continue to be monitored.



Labor Day

Wisetail will be observing Labor Day on Monday, 2022 September 5, and our staff will be unavalable that day. We appologize for any inconvenience this may cause. We will be back on Tuesday September 6.

[RESOLVED] Modules in widgets not displaying if module not Viewable in Library

  • 2022 January 27: We have completed the release for this issue, and it is live at this time.
  • 2022 January 26: We have completed a fix for this issue, and we plan to have it applied by end of day tomorrow (Thursday the 27th), MST. A final update will be added here when that has been completed.
  • 2022 January 25: We are investigating an issue where modules with the setting Viewable in Library is set to "No" are not displaying in the "My Enrolled Content" Widget.

[RESOLVED] Chrome 94 & Admin Tool Pills

An issue with the recently released Chrome 94 has caused the Pills in the Admin Tool to not appear in some cases. We are actively working to build a permanent workaround for these breaking changes made by Google.

How to determine if you are impacted:

  1. Log into your Wisetail site as an Admin.
  2. Click on the Admin Tools Gear.
  3. Click on any of the tabs.
  4. If you see this, Chrome is broken:

    Screen_Shot_2021-09-22_at_14.02.23.png

  5. The Pills showing up as designed: Screen_Shot_2021-09-22_at_13.59.31.png

Workaround

Fortunately there is a simple short-term solution you can use while we work on a permanent fix: Use any browser other than Google Chrome, such as Firefox.

 

[Resolved] Module Exception Report Export

  • 2021 September 14: The hotfix has been released.
  • 2021 September 7: A development ticket has been raised.
  • 2021 September 8: This issue will be included in a hotfix.
  • 2021 September 9: The hotfix has been scheduled for Tuesday (14 September).
  • 2021 September 7: Discovered that attempting to export the Module Exception Report produces an error. The Report will not export.