How to Collect Console Logs

From time to time -with particularly intractable problems- Technical Support may need more information about what is going on inside your browser when you encounter an issue. At these times we may request that you collect the Console Logs while reproducing your issue in order to provide us with more detailed information to help you resolve your problem. This will produce a log file that contains error and other information that you can provide to Technical Support. In general we are able to resolve issues without these logs, so don't bother with them unless they are requested.

In Firefox

1. Press F12, or click the Hamburger Menu   → More Tools → Web Developer Tools.
2. In the Console area click the small gear  on the right-hand side and ensure that all 5 options are enabled.
3. Ensure you are on the Console tab.
4. In the Console area on the left-hand side click the small trashcan to clear the log.
5. Leave the Console open and perform the steps that reproduce the issue.
6. Right-click on any of the messages, and select Save All Messages To File > → File.
7. Save the file, and attach it to your ticket.

In Google Chrome

1. Press F12, or click the Hamburger Menu → More Tools → Developer Tools.
2. In the Console area click the small gear  on the right-hand side and ensure that Preserve log, as well as Log XMLhttpRequests are selected.
   
3. In the Console area on the left-hand side click Clear Console to clear the log.
4. Leave the Console open and perform the steps that reproduce the issue.
5. Right-click in the console, and select 
6. Save the file, and attach it to your ticket.