Documentation
The definitive reference for how the Wisetail product works.
Product Reference
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The Resource Center
The all new Resource Center is built directly into your Wisetail site. It will be available in the bottom r...
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Drill down into the Product Reference
Detailed information on how the product and its many features function.
FAQs
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The Wisetail FAQ Index
General FAQs Active Issues Viewing vs. Previewing a Module Admin Cannot See Updated Version of eLearning ...
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FAQ: What's the difference between a Test & Homework?
At first glance Tests, and Homework seem to be redundant. However, they have some subtle, but significant, ...
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Does Wisetail have a ServSafe Integration?
We are delighted to offer an official integration with ServSafe as one of our Pro Services. ServSafe is, in...
Process Guides
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How to Create A Wisetail Technical Support Account
If you are an admin on a Wisetail site when the site was first created your Technical Support account shoul...
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How to Collect Screenshots and Screencap Videos
Windows On windows you can get a screenshot by using the Snipping Tool by pressing the Windows Key, & searc...
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How to Collect Console Logs
From time to time -with particularly intractable problems- Technical Support may need more information abou...
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Module Completion Issues
Module completed without content completed. Module Permissions are based on sets of rules so specific gro...
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Videos Don't Play Correctly
Issues with videos not playing correctly or don't play at all and all steps below have been in place but ...
Self-Help
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Troubleshooting Password Resets & User Login Issues
Password issues can be a little tricky to get to the bottom of due to the restricted visibility into the lo...
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Module Permissions Locked Audience
See also: Roles Overview & Duplicating Modules with Different Roles. When Modules, Content, and Enrollmen...
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Self Help - Trouble Accessing Your Site
I'm sorry to hear that you hare having trouble accessing your site. There are a number of things that could...
Feature Releases
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Feature Release Index
Wisetail generally has a single Feature Release each month. We strive for routine releases, with a rapid ca...
The Wisetail Suite of Mobile Apps
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Getting Started with the OnTrack App
Intro The OnTrack App is fairly new, and we plan to continue to improve it as time goes on. For now, howeve...
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Getting Started with the Wisetail LMS Mobile App
The Wisetail LMS Mobile App is a companion app to the web-based Wisetail platform, providing learners quick...
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The OnTrack Mobile App Overview
You can think of the OnTrack App as OnTrack portion of your site in an app-wrapper. It behaves essentially ...
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The Wisetail Mobile Apps Compendium
Wisetail has a suite mobile apps, and our collection is growing. Overview Getting Started The ...
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Wisetail LMS Mobile App Overview
Overview The LMS app is a “companion” app to the original web-based version of the LMS. This means that it ...