How to Collect Screenshots and Screencap Videos

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by C.W. Holeman III
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Windows

On windows you can get a screenshot by using the Snipping Tool by pressing the Windows Key, & searching for "Snipping Tool." Click Mode --> Window Mode. Then Click "New". Select your browser, or other applicable area. Save the screenshot, and attach it directly to the ticket.

 

MacOs

Screenshot

To collect a screenshot on a Mac press the three keys: COMMAND+SHIFT+3:

screenshot.webp

You will know it created the screenshot as it will make an electronic shutter sound, and pop up a thumbnail in the bottom-right corner of your screen. You can click the thumbnail to save it to a non-default location, or wait for the screenshot to save to your desktop. Please do not crop the image!

Video

To collect a video screencap video on a Mac

Video Step 1:

Press the three keys: COMMAND+SHIFT+5:

screencap.webp

Video Step 2:

Click Record Entire Screen:

screencap2.webp

Video Step 3:

Click Record:

screencap3.webp

 

Android (Mobile)

Press and Hold the Power & Volume Down buttons simultaneously. If this doesn't work, you'll need to look up directions for your particular phone manufacturer.