Document/PDF Access Denied Error

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Updated:
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by C.W. Holeman III
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Issue:  you are getting Access Denied errors when embedding or linking to documents & PDFs in modules, which look like this:

Screen_Shot_2020-09-23_at_8.56.23_AM.png

Or like this:

Screenshot_9.png

The reason that this link isn't working is that the link, along with the expiration token (italicized below) was used. In order to link directly to this file, you will just need to use the bare link. The expiration signature token begins with ?Expires= .

Link with expiration token:

https://cdn.wisetail.com/sites/site/documents/fileName.pdf?Expires=1599080126&Signature=duVocGoU-twvdPemWM-hVBqyky-Q0I1zdSkWuTgydH0UB0AAfRnhMvPVYesrwe bvYJcXShcfKwFU8r~ZQJRfP0QWaxxWr3F6X~hhjofSV3-E4hUxQw__&Key-Pair-Id=APKAINRFCR35MTAVLVLA

Bare link:

https://cdn.wisetail.com/sites/site/documents/fileName.pdf


Also, please note that if a user is not logged in, they may experience an XML error.