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  4. FAQ: General

FAQ: General

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  • Does Wisetail Support Anchors/Jumplinks?

    Yes. Here's the process to use a web-standard Anchor (also known as a Jumplink). In any Text Block, where y...

    C.W. Holeman III
    February 20, 2025 20:46
  • Text Editor Bullet Lists Font Behavior

    If you are working with the site's text editor and you've just keyed in some text, highlighted the text and...

    David Moczygemba
    August 29, 2024 16:04
  • How to Embed Social Media into LMS Pages

    How: Content can be embedded using the Announcements widget (in the right column), or using the Video Playe...

    Martín Galvan
    August 02, 2023 14:47
  • Why Can't I add a test or a gate to my module?

    Reference Modules cannot be marked as complete, nor can they have tests or gates. This is working as design...

    C.W. Holeman III
    May 26, 2023 20:25
  • Can I export a completed OnTrack Checklist?

    Yes, you can.   A printable PDF of completed OnTrack checklists, including the submission details, scoring ...

    C.W. Holeman III
    May 06, 2023 20:05
  • FAQ: Active Issues

      Active Issues Q. Is there a place that I can see if there are any known issues with Wisetail? A. There is...

    C.W. Holeman III
    January 30, 2022 00:01
  • How to Clear Cache & Cookies

    Some issues can be resolved by clearing your web browsers cache & cookies. This article explains how to do ...

    C.W. Holeman III
    January 29, 2022 00:03
  • Pro Services

    Wisetail offers several Pro Services, which require significant customization of your site configuration. T...

    C.W. Holeman III
    August 12, 2020 12:52
  • System Requirements & Supported Browsers

    Optimal/recommended system requirements for using the Wisetail suite of tools include the following. The W...

    C.W. Holeman III
    February 28, 2020 21:16
  • What is a Single Sign On (SSO)?

    A Single Sign On (SSO) allows users to access multiple related, but independent software systems without n...

    C.W. Holeman III
    October 14, 2019 20:53
  • File Types Used Within The LMS

    Files with a .csv Extension Comma Separated Values files are plaintext files and are used in various places...

    C.W. Holeman III
    October 28, 2022 21:55
  • FAQ: What is an Audience?

    An audience can have slightly different meanings depending on where you are using them. However, all audien...

    C.W. Holeman III
    October 28, 2022 20:25
  • Limitations on Customization Within Broadcast Emails

    Web Safe Fonts Due to limitations on email services in general most fonts are unavailable via emailed messa...

    C.W. Holeman III
    December 03, 2022 17:01
  • FAQ: Admin Cannot See Updated Version of eLearning Content (after "Re-Upload Media")

    When an Admin uploads a new version of an eLearning Media file, users that have already started a previous ...

    C.W. Holeman III
    October 14, 2022 23:04
  • SAML Error / Server Error

    Causes of SAML Error / Server Error Some possible causes of this error: Returned during a user SSO login ...

    David Moczygemba
    June 16, 2022 14:48
  • FAQ: What are the Graphic Image Specifications for my site?

    The detailed requirements for the sizes of all the images, pictures, and banners can be found right here. Y...

    C.W. Holeman III
    January 30, 2022 00:16
  • FAQ: Why is my Embed with Google Drive (Docs, Sheets, etc.) not updating?

    First you need to ensure that you have the option Automatically republish when changes are made is enabled....

    C.W. Holeman III
    January 30, 2022 00:13
  • FAQ: How is a user in an Observation Queue when they are not in the audience?

    Although these users are not in this audience, it is very simple for any of your admins to manually add the...

    C.W. Holeman III
    January 30, 2022 00:12
  • Adobe Flash Player: End Of Life

    If your users see an error regarding Adobe Flash Player not functioning, this message is due to the fact th...

    C.W. Holeman III
    January 15, 2021 00:07
  • Document/PDF Access Denied Error

    Issue:  you are getting Access Denied errors when embedding or linking to documents & PDFs in modules, whic...

    C.W. Holeman III
    September 04, 2020 16:33
  • The End of Vanity Domains

    Vanity Domains We're updating our strategy on Vanity Domains so that we can better support you, our client....

    C.W. Holeman III
    November 22, 2019 20:08

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