FAQ: General
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How to Embed Social Media into LMS Pages
How: Content can be embedded using the Announcements widget (in the right column), or using the Video Playe...
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Why Can't I add a test or a gate to my module?
Reference Modules cannot be marked as complete, nor can they have tests or gates. This is working as design...
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Can I export a completed OnTrack Checklist?
Yes, you can. A printable PDF of completed OnTrack checklists, including the submission details, scoring ...
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FAQ: Active Issues
Active Issues Q. Is there a place that I can see if there are any known issues with Wisetail? A. There is...
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How to Clear Cache & Cookies
Some issues can be resolved by clearing your web browsers cache & cookies. This article explains how to do ...
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Pro Services
Wisetail offers several Pro Services, which require significant customization of your site configuration. T...
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System Requirements & Supported Browsers
Optimal/recommended system requirements for using the Wisetail LMS include the following. The Wisetail LMS...
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What is a Single Sign On (SSO)?
A Single Sign On (SSO) allows users to access multiple related, but independent software systems without n...
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File Types Used Within The LMS
Files with a .csv Extension Comma Separated Values files are plaintext files and are used in various places...
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FAQ: What is an Audience?
An audience can have slightly different meanings depending on where you are using them. However, all audien...
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Bulk Admin Update "Managed By" Users
Follow the steps below to change Manually Managed users to Managed by the datafeed. Note: If you chose t...
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Limitations on Customization Within Broadcast Emails
Web Safe Fonts Due to limitations on email services in general most fonts are unavailable via emailed messa...
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FAQ: Admin Cannot See Updated Version of eLearning Content (after "Re-Upload Media")
When an Admin uploads a new version of an eLearning Media file, users that have already started a previous ...
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SAML Error / Server Error
Causes of SAML Error / Server Error Some possible causes of this error: Returned during a user SSO login ...
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FAQ: What are the Graphic Image Specifications for my site?
The detailed requirements for the sizes of all the images, pictures, and banners can be found right here. Y...
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FAQ: Why is my Embed with Google Drive (Docs, Sheets, etc.) not updating?
First you need to ensure that you have the option Automatically republish when changes are made is enabled....
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FAQ: How is a user in an Observation Queue when they are not in the audience?
Although these users are not in this audience, it is very simple for any of your admins to manually add the...
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Adobe Flash Player: End Of Life
If your users see an error regarding Adobe Flash Player not functioning, this message is due to the fact th...
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Document/PDF Access Denied Error
Issue: you are getting Access Denied errors when embedding or linking to documents & PDFs in modules, whic...
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The End of Vanity Domains
Vanity Domains We're updating our strategy on Vanity Domains so that we can better support you, our client....
