Overview
The prerequisites for the @Work Geo Location feature are summarized below. The main article to setup the @Work features is @Work.
Summary Steps:
- As a site admin, enable @Work Geo Locations in Admin Tool > System > @Work tab
- As a site admin, add @Work Geo Locations using the map at the bottom of the same page above
- As user, ensure user's browser/device combination is permitting the Location to be shared
- As user, on any Learner Tool page, click the red
button near the top of the page to access the Share Your Location button.
- Click Share Your Location as seen below
- The browser will ask if it's OK for the learning site to access your location information.
- Click Remember this decision and Allow
- The browser will ask if it's OK to access your device's location so it can then share the information with the permitted site(s)
- Click OK
- If all is working correctly, the green
indicator should replace the red indicator
Troubleshooting Steps
Wisetail cannot see your location and doesn't log that information in our servers. If the @Work feature is setup correctly and one or more users are experiencing trouble getting the @Work indicator to turn green:
- Trying using your Maps app on the device or in the same web browser. Does that app or website see your location correctly?
- Check your browser settings for the learning site (<yoursite>.wisetail.com). Make sure location sharing is enabled
- Check your privacy and security permissions and make sure that the browser has permission to access your Location information
- If all appears correct on the client settings, try and increase the radius for @Work Geo Locations address in the Admin Tools > System > @Work tab. If the accuracy of the lat/long being returned is low, increasing the radius of the related entry may help that lat/long combination across the fence.
- If a user was working and stopped working or intermittently alternates between NOT@Work and @Work, this is usually a symptom of the lat/long values being returned varying some when queried and relates to the method the device is using to determine its location. Increasing the radius of the related @Work Locations entry for the user's location will also help this scenario.
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