Notifications Compendium – Wisetail Technical Support

Admin Notifications

The Admin Notifications section covers the different types of notifications that an LMS Admin can receive. The specific notification types and how they are triggered are outlined in the table below.

Notification	Trigger
Comment Flagged	No notification.
Homework Submitted	When Admin Approval is set to Yes, notification is sent when Learner submits homework for evaluation. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission activate: Role Abilities → Content → Manage Homework.
Media Approval Request	Sent to Admin with Manage Media ability when user contribution submitted
Observation Requested	Sent to Checklist Observer when user makes a Ready to be Observed request. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission activate: Role Abilities → Content → Manage Checklists.
Post Need Approval	Sent to Dialog publishers when user submits a post to a Dialog board that requires approval for audience posts
Out of Test Attempts	Sent to Admin with Manage Test Attempts ability when a user runs out of test attempts. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission activate: Role Abilities → Content → Manage Tests.
Scheduled Reports	Reports run & sent (via email) on a set schedule.

User Notifications

All Users Notifications refer to the set of notifications that are sent to all users of the LMS. The All Users Notifications category contains four sections that contain individual notifications within each. The four sections are: Modules, Content, Communications, Merits.

Modules

This section houses notifications that are related to Modules. What action triggers each notification is outlined below.

Notification	Trigger
Content Completed	User is notified when they’ve completed a Module
Enrollment Changes	Sent to user when: A new enrollment is activated Enrollment content has been updated A new user is included in the audience of an enrollment For standard enrollments, the completion date (due date) has been changed
Enrollment Reminder: Learners have content due in 1 week or less	Sent to enrolled users with content due in ≤ 1 week
Enrollment Reminder: Learners have content due in 1 day	Sent to enrolled user with content due in ≤ 1 day
Overdue Enrollment Reminder: Content overdue by 1 day	Reminds users about overdue content.
Overdue Enrollment Reminder: Content overdue by 1 week	Reminds users about overdue content.

Content

This section houses notifications that are related to LMS Content. What action triggers each notification is outlined below.

Notification	Trigger
Events: Learners registration state changes for an event session	Sent to Learners when registration status changes for an event session
Events: Learners have an event session starting in 1 day	Reminder notification sent to Learners with an event session starting in 1 day
Event Session Updates*	Sent to event session attendees when updates made to event session
Pending Item Completed	Sent to Learner when homework is approved
User Contribution Update	Sent to user when User Contribution is a approved or disapproved by Admin

* If this notification is Disabled, Event Admins will not have an option to Notify Attendees of Changes if a change is made to an Event.

Communications

This section houses notifications that are related to Communication. What action triggers each notification is outlined below.

Notification	Trigger
Recognition Message	Sent to user when a recognition message is posted
Like Notification	Notification when there is a Like on: Dialog post (sent to publisher) Comment (sent to commenter) Recognition message (sent to author)
Comment Notification	When a comment is posted on a Recognition Message, email sent to author of the Recognition message.
Community Broadcasts	Manual, On-Demand, to the selected audience Though inactive accounts may show in the audience filter, Inactive accounts DO NOT receive broadcast communications

Merits

This section houses notifications that are related to LMS Merits. What action triggers each notification is outlined below.

Notification	Trigger
Badge Awarded	Sent to user when badge awarded based on trigger/spark, Merits Admin awarded or user nomination approved by Admin
Certification Awarded	Sent to user when certification awarded based on trigger/spark or awarded by Merits Admin
Certification Awarded Date Change	Applicable only to Certifications that have a Countdown number of days to Expiration set. When an Admin manually changes the Date Received for a User with the certification (either through User profile or in the Certification itself), the affected User will receive this notification.
Certification Reminder: Expires in 1 week.	Toggles can be enabled independently. Users with expiring certificates will receive a notification of their expiring certificates at 1-week prior to expiration.
Certification Reminder: Expires in 1 day.	Toggles can be enabled independently. Users with expiring certificates will receive a notification of their expiring certificates at the 1-day prior to expiration.

OnTrack Notifications

In addition to supporting Standard Notifications, which is to say via email and the "In-App Inbox" (which despite the name is through the LMS, not via the mobile app), OnTrack also supports real-time push notifications via the OnTrack Mobile App.

Notification	Trigger
Checklist User Tag Notifications	A user is tagged in an OnTrack Checklist.
Action User Tag Notifications	A user is tagged in an OnTrack Action.

LMS Mobile App Notifications

Because the app is learning-focused, all push notifications are also learning focused. Push notifications in the mobile app align to notification settings in the admin tool. If the Setting is enabled, and the Trigger occurs, a push notification with the specified Title and Message will be sent to the affected learner as per the chart below:

Setting	Trigger	Title	Message
Enrollment Change	A new enrollment is activated	New Enrollment	You have been enrolled in new modules.
	Enrollment content is updated	Enrollment Changes	Check the application for changes to content or due dates.
	A new user is included in the audience of an existing enrollment	New Enrollment	You have been enrolled in new modules.
	Enrollment due date has been changed	Enrollment Changes	Check the application for changes in enrolled content due dates.
Enrollment Reminder: Learners have content due in 1 week	An enrolled user has content due in ≤ 1 week	Your Enrollment Is Due Soon	You have enrolled content with due dates within 1 week.
Enrollment Reminder: Learners have content due in 1 day	An enrolled user has content due in ≤ 1 day	Your Enrollment Is Due Tomorrow	You have enrolled content with due dates within 1 day.
Overdue Enrollment Reminder: Content overdue by 1 day	An enrolled user has content that is one day overdue	Your Enrollment Was Due Yesterday	You have enrolled content that is one day overdue.
Overdue Enrollment Reminder: Content overdue by 1 week	An enrolled user has content that is one week overdue	Your Enrollment Is Overdue	You have enrolled content that is overdue.
Events: Learners registration state changes for an event session	A learner is registered for an event session	Event Notification: You Have Been Registered	Good news! You have been registered for the following event session: [Event Title] - [Event Session Title]
	A learner is waitlisted for an event session	Event Notification: Added To Waiting List	You have been unregistered for the following event session: [Event Title] - [Event Session Title]
	A learner is unregistered for an event session	Event Notification: You Have Been Unregistered	You have been added to the waiting list for the following event session: [Event Title] - [Event Session Title]
	A learner is un-waitlisted for an event session	Event Notification: Removed From Waiting List	You have been removed from the waiting list for the following event session: [Event Title] - [Event Session Title]
Events: Learners have an event session starting in 1 day	A learner has an event session starting in 1 day	Your Event Is Tomorrow	An event session you're registered for is starting in one day: [Event Title] - [Event Session Title]
Event Session Updates	An event session a learner is registered for has been updated, and the administrator has elected to "Notify Attendees of Changes"	Event Notification: Session Updated	The following event session has been updated: [Event Title] - [Event Session Title]
Pending Item Completed	A user's pending item has been completed	Pending Item Completed	Your pending [item type] has been marked complete.