Admin Notifications
The Admin Notifications section covers the different types of notifications that an LMS Admin can receive. The specific notification types and how they are triggered are outlined in the table below.
| Notification | Trigger |
|---|---|
| Comment Flagged | No notification. |
| Homework Submitted | When Admin Approval is set to Yes, notification is sent when Learner submits homework for evaluation. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission active: Role Abilities → Content → Manage Homework. |
| Media Approval Request | Sent to Admin with Manage Media ability when user contribution submitted. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission active: Role Abilities → Content → Manage Media. |
| Observation Requested | Sent to Checklist Observer when user makes a Ready to be Observed request. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission active: Role Abilities → Content → Manage Checklists. |
| Post Need Approval | Sent to Dialog publishers when user submits a post to a Dialog board that requires approval for audience posts. |
| Out of Test Attempts | Sent to Admin with Manage Test Attempts ability when a user runs out of test attempts. In order for Super Admins to receive these notifications they need to be added to a Role with the following permission active: Role Abilities → Content → Manage Tests. |
| Scheduled Reports | Reports run & sent (via email) on a set schedule. |
User Notifications
All Users Notifications refer to the set of notifications that are sent to all users of the LMS. The All Users Notifications category contains four sections that contain individual notifications within each. The four sections are: Modules, Content, Communications, Merits.
Modules
This section houses notifications that are related to Modules. What action triggers each notification is outlined below.
| Notification | Trigger |
|---|---|
| Content Completed | User is notified when they've completed a Module. |
| Enrollment Changes | Sent to user when: a new enrollment is activated; enrollment content has been updated; a new user is included in the audience of an enrollment; for standard enrollments, the completion date (due date) has been changed. |
| Enrollment Reminder: content due in 1 week or less | Sent to enrolled users with content due in ≤ 1 week. |
| Enrollment Reminder: content due in 1 day | Sent to enrolled user with content due in ≤ 1 day. |
| Overdue Enrollment Reminder: overdue by 1 day | Reminds users about overdue content. |
| Overdue Enrollment Reminder: overdue by 1 week | Reminds users about overdue content. |
Content
This section houses notifications that are related to LMS Content. What action triggers each notification is outlined below.
| Notification | Trigger |
|---|---|
| Events: registration state changes for an event session | Sent to Learners when registration status changes for an event session. |
| Events: event session starting in 1 day | Reminder notification sent to Learners with an event session starting in 1 day. |
| Event Session Updates* | Sent to event session attendees when updates made to event session. |
| Pending Item Completed | Sent to Learner when homework is approved. |
| User Contribution Update | Sent to user when User Contribution is approved or disapproved by Admin. |
* If this notification is Disabled, Event Admins will not have an option to Notify Attendees of Changes if a change is made to an Event.
Communications
This section houses notifications that are related to Communication. What action triggers each notification is outlined below.
| Notification | Trigger |
|---|---|
| Recognition Message | Sent to user when a recognition message is posted. |
| Like Notification | Notification when there is a Like on: Dialog post (sent to publisher); Comment (sent to commenter); Recognition message (sent to author). |
| Comment Notification | When a comment is posted on a Recognition Message, email sent to author of the Recognition message. |
| Community Broadcasts | Manual, on-demand, to the selected audience. Though inactive accounts may show in the audience filter, inactive accounts DO NOT receive broadcast communications. |
| Birthday & Anniversary Points Awarded | Sent to a user when they've been awarded points based on their Birthday and/or Work Anniversary. Enable from System → Settings → Manage Notifications → All User Notifications → Communications. |
Merits
This section houses notifications that are related to LMS Merits. What action triggers each notification is outlined below.
| Notification | Trigger |
|---|---|
| Badge Awarded | Sent to user when badge awarded based on trigger/spark, Merits Admin awarded or user nomination approved by Admin. |
| Certification Awarded | Sent to user when certification awarded based on trigger/spark or awarded by Merits Admin. |
| Certification Awarded Date Change | Applicable only to Certifications that have a Countdown number of days to Expiration set. When an Admin manually changes the Date Received for a User with the certification, the affected User will receive this notification. |
| Certification Reminder: Expires in 1 week | Toggles can be enabled independently. Users with expiring certificates will receive a notification 1 week prior to expiration. |
| Certification Reminder: Expires in 1 day | Toggles can be enabled independently. Users with expiring certificates will receive a notification 1 day prior to expiration. |
OnTrack Notifications
In addition to supporting Standard Notifications, which is to say via email and the "In-App Inbox" (which despite the name is through the LMS, not via the mobile app), OnTrack also supports real-time push notifications via the OnTrack Mobile App.
| Notification | Trigger |
|---|---|
| Checklist User Tag Notifications | A user is tagged in an OnTrack Checklist. |
| Action User Tag Notifications | A user is tagged in an OnTrack Action. |
LMS Mobile App Notifications
Because the app is learning-focused, all push notifications are also learning focused. Push notifications in the mobile app align to notification settings in the admin tool. If the Setting is enabled, and the Trigger occurs, a push notification with the specified Title and Message will be sent to the affected learner.